Returns & Exchanges
At Cole Haan Saudi Arabia, we strive to ensure your complete satisfaction with every purchase by offering a seamless 15-day return and exchange policy for all unworn merchandise. Items must be returned in their original packaging with all tags attached to qualify for a full refund to the original payment method.
Initiate Your Request
Log in to your Cole Haan account and navigate to the 'My Orders' section to select the items you wish to return and receive a Return Authorization number.
Pack the Items
Carefully place your items in their original shoe box or packaging along with the printed return invoice to ensure safe transit back to our warehouse.
Schedule a Pickup
Our courier partner will contact you within 24-48 hours to arrange a convenient collection time from your doorstep anywhere in the Kingdom of Saudi Arabia.
Receive Your Refund
Once our quality assurance team inspects the returned goods, your refund will be processed within 7-10 business days back to your credit card or original payment source.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing